but early this early this morning we had the Department of Telecommunications and police turn up on are door ... looking are paper work asking for Comanys papers , and Comisión del Mercado de las Telecomunicaciones - CMT licence , when i ask what was wrong that told me that was problem with Service Providor that not licenced , we got good licence & Legal Department so all paper work is up two date .
We only Wholesalers to Service Providor and big companys .
Becareful who is used in spain and islands , that have two have CMT cert at there office , yes you see at MobileStore
now all Telecommunications Service operators will have two show it are you go CMT website fine out if thast have one
http://www.cmt.es/
if want to know more please ask , will be away from friday on , away on EU course so the company can operator across the spectrum
1 you bill should come from spain not any where eles
2 bill in euros with spanish vat
3 Spanish company , office and telphone numbers
4 back up for brake downs and so on
Let me know if you are affected by this as I can provide advice on the best solution.
Neil
]]>If I order Telefonica ADSL and do not want landline telephony on the same connection do I still have to pay the phone subscription? In the UK you still pay BT for landline even if you dont use it.
Petter
]]>I really need the internet for my new business, but have been told by both Jazztel and Telefonica that they have no ADSL coverage in my area!
Although Telfonica will give me a landline….
How can I get a reliable internet connection?
Thanks all
]]>Sure, Telefonica is expensive, but this bad?
Lately, we were getting more and more dropping of our adsl during and after rain.
One call to telefonica had a technician at our place the next day. Him realizing it was a major job, he fixed it the best he could.
The next day he came back to put whole new cabling in from the junction box at the beginning of the street. Ended up almost a full day´s work for three people! (ok, at a spanish pace.)
The first time we got connected, it took a whole 3 days to recieve their usb thingy in the mail. One phone call later i had the username/pwd combo, and of we were…
I have more examples, generally to do with an afterservice i am quite impressed with.
Is it location within Spain? Would the south be a little more laid back?
]]>Thoughts greatly appreciated.
]]>When I arrived in Malaga, they connected me the following day and never indicated that the other line was still in use.
I have been away and recently noticed that they are charging me for both my new line and the old one including the ADSL. I telephoned to explain and complain and re-indicate that I had been imformed that my former line would cease as of the 1st July.
My Spanish is sufficient to understand what the Telefonica person was telling me, that I had a contract with them that would not end until July 2012, ie that I would have to pay for both my lines until next year. They have agreed to refund me a small sum excluding the VAT, but not to resolve the problem.
Please could somebody tell me if they have experienced this when moving from one location in Spain to another and if so, how to deal with it, as my patience is running out and I cannot have another futile argument with them, where they are always right and keep taking my money from the bank.
]]>