Spain Forum

Ya.com cancellation problems.

2008-07-16T19:15:33+01:00

My internet connection hadn’t worked for weeks. I paid a Spanish speaking computer chap to ‘phone them.
They couldn’t resolve the problem & their technicians stated that the problem was either external or the router itself.
Either way, it was their problem & it would be resolved within 3 days.

4 days later a technician who spoke a little English ‘phoned & we spent 45 minutes trying to re-program the settings, to no avail.
He gave up & said he would report it to a higher level but could not give me a date range of when this would be resolved.
He also stated the the problem stemmed from their end. I asked for an engineer to call & check the router - he hung up!

I went to the bank to cancel the direct debit. I explained that I’m paying 40.54E a month for a service I’m currently not receiving
& under no circumstances was I prepared to continue paying.

Simple? Absolutely not.

The Bank (Sol) appeared to be sympathetic towards Ya.com!
They asked if I’d contacted Ya - difficult without internet. Had I ‘phoned them to inform them I was cancelling their services - they don’t speak English. Had I written to them - there’s no address on any of their documentation.

Due to my insistance Sol bank said they’d put a note on file not to pay this month but that Ya might represent the request using a different Ya account number (which wouldn’t be on record with Sol) & this might go through for the next couple of months.
Not to worry - provided I complain to Sol within 21 days of the transaction(s) I might get a refund.

Sol claimed that as Ya had my passport no. & bank details, they could do this.

This is totally unbelievable & surely cannot be correct.
Ya are bad enough but what sort of system does Sol have if it cannot protect my interests or follow my instructions???????????

Any advice would be very welcome.

Caller ID

2008-06-25T12:44:51+01:00

Anyone know how I can get caller ID from Telefonica, do I need a Telefonica phone or can I just add an ID box to my existing phone set up ? Are International calls recognsed ??

Telefonica monopoly

2008-07-08T14:07:32+01:00

Re the above post - ‘Not needing Telefonica any more’…
The co I work for will be running their own fixed phone network - hopefully by Sept.. So watch this space!
(Or PM me if you want me to keep you updated).
I have a post in the Business services section - and you can read a bit more there (although this is to do with the great mobile phone deal we are able to provide).

It seems the monopoly is finally being smashed - Hurrah!
sj

Cheap calls and Sms text for Expats in spain

2008-07-05T15:28:19+01:00

would like to see you bills decress in cost ? all call/textsl at 5 cents/min. to mobiles and landlines with in spain and uk/Europe calls/ 31.32 cents incl. VAT
and uk/Europe text at 20 cents and Europe

more you call and text there cheap tarife wich you put on

i doing deal with few off the phone company here in spain

now what you need is to go from top up to bill phone , it new rate that been done by me for extpats of ,
Austria
Belgium
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Spain
Sweden
United Kingdom

if you what to do this please just replay here and when i get more on this i post more
jurdy

You don’t need Telefonica try this

2008-06-11T13:28:25+01:00

I live near Marbella and started out with a satellite service that was very poor. I have had no joy getting Telefonica as they say they have no free lines so I came across a wireless company. They have provided me with a brilliant service the phone calls are so cheap (1.37cents a min to UK) and the broadband is fast and I get what I pay for.

If you want to check them out go to http://www.tcw.es

Sandra

You think Telefonica are bad!!

2008-06-10T12:23:17+01:00

We just changed to Orange. My advie is to avoid at all costs - they made a real mess of the transfer.

... and my ADSL is slower than ever :(

Telefonica the lesser of evils?

Telefonica in English Avoid at all costs

2008-05-08T16:44:04+01:00

In January I made the mistake of using Telefonica in english.com to order my telephone line,
I know for a fact the the infastructure is in my street,
After several emails, and them taking 110€ from my account, here we are 8th may and still no telephone line.
I have now emailed again asking for a full refund.

We will wait and see.

More Telefonica Rage

2008-05-26T13:16:56+01:00

Hi, sorry my first post has to be a rant about Telefonica.

We had a Telefonica line for 4 years without any problems at all - ADSL and phone line. Unfortunately, whilst we were visiting the UK at Christmas, there were severe storms and part of the roof of our house collapsed so when we returned to Spain we had to move into our apartment (luckily it was empty) in another part of town. The insurance company have said they won’t pay for the roof which is a whole different story and I originally came here to find help about that.

On with the Telefonica saga.....

Whilst still in the UK we ordered a new phoneline and ADSL package over the internet with free connection and ADSL router. We came back to Spain and Telefonica still hadn’t come to connect us so we called to chase them up on a Friday afternoon and were over the moon when a technician arrived early Monday morning. That was until we got a bill for connection and equipment totalling 221.38 euros!

When we queried the bill and mentioned it should be free we were told that the call centre person had cancelled our original internet order and processed it again by phone so we had to pay and then claim the money back. As we’d never had a problem in the previous 4 years, we duly paid and naively expected we’d get the refund or at least a credit on the next bills. No such luck. The phone was disconnected with no warning so we called again and was told we had to make a payment of 74.03 euros - we paid on 17th March and we had a phoneline again but only for a few weeks and then it was off again!?

Next we were told we had to pay 196.90 euros to get reconnected - we paid on 5th May. Still no phone and we were told we had to pay a deposit of 222.09 euros to get reconnected - we paid it as we need the phone and internet for work purposes. Still no phoneline and by now the ADSL was off too.

Next we were told to pay 194.72 euros - we paid it and called to see why the phone hadn’t been turned back on. After all, we’d now paid them a total of 909.12 euros for a phone we’d had working for just 8 weeks. We were told the whole line had been cancelled and we’d need to re-order at a cost of 80 euros phone connection and 40 euros for a new ADSL connection.

By now we were reaching breaking point but said ok as we desperately needed the phone and ADSL service connected. On 15th May a Telefonica technician came and reconnected us and all was well for a whole week and then the phone line went dead again!! This time we were told that there was a fault on the line. However, we called this morning and were told we have a bill for line rental April/May for 87.00 euros and we must pay even thought that was during the period the line was cancelled - note, not just disconnected but actually cancelled to the point of needing a technician to come and turn it back on.

The customer service spokesman tried to tell us that we just have to pay our bills and they won’t disconnect us and then went on to tell us that they’d refunded the 222.09 euros even though we haven’t had it. He also claims we’ve only paid 673 euros even though we have receipts for the full amount.

We only actually have 3 bills - one for 221.38 (the connection that should’ve been free), one for 74.03 in February and one for 196.90 in March. We also have 2 credit notes - one for 115.92 in April and one for 40.54 in April - although we haven’t had the money back for these credits or had them applied to any bills as the phone was off until 15th May. Just useless bits of paper really.

To top it all off we have a statement on 17th April dating from 4th Feb to 16th April showing we owed 313.25 euros. We also have another statement from 19th April dating from 4th January to 18th April showing we owed 432.95 euros. The statements show some items the same and some different so it’s impossible to work out. As we’ve paid a total of 909.12 euros, even if both statements were correct, we’ve still overpaid.

We’ve even received line rental bills of 79.26 euros for our old phone line which was disconnected on 14th January.

Enough is enough so now we’re trying to find an alternative.

Sorry for the long message but I could scream all day about Telefonica and I still have to try and find a solution to our insurance claim problem too. We’re resident in Spain, we pay taxes and national insurance and have never had any problems until now with anything. Maybe we were just lucky before but I really feel totally ripped off at the moment.

Maya

Round Town News

2008-05-23T23:57:49+01:00

Hola! i work as a Journalist for the Round Town News and am extremely interested in hearing about the highs and lows of life here on the Costa Blanca. Anyone who has any burning issues which they feel would be of interest or relevance to fellow residents is welcome to email me at heidiwardman at roundtownnews dot com or telephone 609 417 663 to arrange a meeting. i look forward to hearing from you! Love Heidi xxx

How to withheld your number?

2008-05-22T19:06:01+01:00

Just wondering how do you withhold your number from a telephonica landline?