I recently moved to Malaga Capital from Granada province. In Granada I had a duo ADSL and fixed line. The day before I left I telephoned Telefonica to request a transfer to Malaga. They told me no problem and said I would need a new number. I also indicated to them that I no longer required a line nor ADSL at my current address as I would be moving to Malaga. They told me that it was to be actioned immediately.
When I arrived in Malaga, they connected me the following day and never indicated that the other line was still in use.
I have been away and recently noticed that they are charging me for both my new line and the old one including the ADSL. I telephoned to explain and complain and re-indicate that I had been imformed that my former line would cease as of the 1st July.
My Spanish is sufficient to understand what the Telefonica person was telling me, that I had a contract with them that would not end until July 2012, ie that I would have to pay for both my lines until next year. They have agreed to refund me a small sum excluding the VAT, but not to resolve the problem.
Please could somebody tell me if they have experienced this when moving from one location in Spain to another and if so, how to deal with it, as my patience is running out and I cannot have another futile argument with them, where they are always right and keep taking my money from the bank.