I have just noticed something very strange with my Endesa electricity facturas. In January an estimated reading was made and the following month when a real reading was taken Endesa refunded the €60.00 overcharged. This was deducted from my current factura. The only problem with this is, that when the €60.00 estimated was shown on the January factura, 21% IVA was added on this amount. Now that the €60.00 has been refunded, the 21% IVA was not included, which means that Endesa have charged the customer IVA on an item that does not exist.

I will be going into the local Endesa office next week to ask for an explanation. I have in the meantime asked a few friends if they have noticed this IVA charge, which should have been refunded with the amount overcharged when estimating the usage. One of those contacted, has confirmed that he noticed this some time ago and made an official complaint with Endesa, but is still waiting for an answer.

I live in a small 1 bed apartment by myself and do not abuse the electric use. My February factura has a 362% increase over the last factura. The latest is not an estimated one so I will also be asking Endesa to explain this outrageous increase. Between January and February, my lifestyle has not changed and I have not started using any additional electrical appliances.

Michael.