OK, so I’m the guy who was full of Telefonica Rage back in the year 2000, which evolved into a fine SpainExpat forum. Since that time, Telefonica changed from a monopoly to a quasi-monopoly. I have to admit, Telefonica has cleaned up their act—they’ve worked hard on improving customer service. They’ve also changed their name to Movistar—when the entire population hates you, pretend you’re someone else.
So now I have to say Telefonica’s service is better than Ono’s. Ono has picked up an old trick of Telefonica’s bag: make the baja impossible. Ono for companies now hides their telephone number and wants you to use their online client area. But you can’t do a baja online (contrary to what the first Ono person told me). So you call 1403 and they say you can only do a baja by calling 800-400-036. When you call that number, you get a busy signal . . . all day long, and the next day . . . I called 1403 back—they said “keep trying that number, maybe you’ll have better luck in the afternoon.”
It’s funny, because this is exactly what Telefonica used to do back in 2000: retain clients by force. Good luck with that, Ono. (Oh, no!)