We had Telefonica up until we moved to Monda 6 months ago. Telefonica were fine, their service was good and they installed in quikck time, until...............we tried to cancel our contract with them. Our line is still connected despite phone calls and faxes confirming we no longer wanted the line because we were moving.
We have now received a letter stating they want to collect over €237 for un paid bills - laughable! Of course we will NOT pay as we have all the details confirming that we did indeed cancel, typical of Telefonica. I have come to learn that there are many customers out there with similar problems. Telefonica have just lost many small claims against them for this type of service (on Spanish news), I cannot remember the amount in €s that was mentioned but it was a considerable amount lost.
We then decided to use Connecta4, they came to the house we wanted to buy and confirmed internet could be installed in the house, and also confirmed we could have 2MB line that we wanted and needed to run our business.
Since then we have had nothing but trouble, they installed and then told us we could only have 1MB line (not on), they then started charging me too much from the bank account, the people on the telephone are rude and couldn’t care less if the internet is down or not, I seem to spend a lot of my time calling and complaining the internet is down. We got to the end of our tether a few months ago and have just had another internet supplied and we now run the 2, we are testing a new service for InfoCasa and so far the service has been great, we now get 4MB, their service and installation is cheaper than Connecta4 and their monthly fee is less than Connecta4 for 3MB a month more!
Unfortunately, they are only supplying the Marbella and Fuengirola area at the moment but I know there are plans to expand but they want to get the service right before they start handing it out to clients (which is what every company should do!), I imagine we will test for them for a further month and then InfoCasa can start rolling it out.
It is strange because we get better internet in our campo house than we ever did with Telefonica, who would have thought that would ever be possible!
I will ask Jason about the time scales for providing his service to one and all and let you know.