domo phone returning to telefonica

email them and ring again

Telefonica charges us every month for around 18 months for ADSL line. We never asked for ADSL and a line was never installed. Because we had a direct debit for normal domestic phone line, they kept taking monthly payments off. I went to the shop and they were a complete waste of time, eventually had a meeting with Telefonica REP from Madrid. I told them I just wanted to give my line up and stop payments, it was all too messy and Telefonica didn't give a hoot about the customer (yours truly). They eventually stopped robbing our bank account but have not refunded the money.

We have had a new place for a year and took over the water electricity, as you do. Guess what... Telefonca started taking payments from our bank again for a line we didn't want and a line that didn't function. I got my lawyer to contact them and they agreed to stop robbing us for the second time. Next thing, they charged us 450 euros for an old telephone that they wanted returned. Now we probably won't get that money back either.

For anybody looking to open a line with Telefonica. Please don't! Look at any other alternative to these people.

Jim Kilpatrick

jim.kilpatrick@btinternet.com

> As I dont require the domo phone, anyone know how to send it back. 1004 says they will send labels to post it back...still waiting 2 months later. someone said the post office will give you a label..no they don't. Fed up with paying extra line rental for something I don't want. help please


Search for their direct offices/shops (Not a distributor), there you can give it back.

Telefonica have changed the rules again, you cannot return a domo phone to one of their main shops, you have to wait for the labels they promise to send you, but they don't send them. They have made it impossible to return a domo phone !!!!!

> Telefonica have changed the rules again, you cannot return a domo phone to one of their main shops, you have to wait for the labels they promise to send you, but they don't send them. They have made it impossible to return a domo phone !!!!!


Ok, I'll check this week with my contacts in telefonica to see if there's any other way to return it. Best is to get the line without phone, or buy it directly (You can find very cheap phones in shops or online).

Regards