I would phone telefonica again ask for adsl.  My partner is spanish speaking and she phoned for a friend of ours and they said no way could they connect adsl. However the neighbours have it!

Two days later we phoned again and ask if we could have it even at a slower speed and lo and behold 2 days later the router arrived and my friend had 512mb adsl.

Maybe its worth a try.

OR, you could try soliciting your adsl from a different company like Orange for example and they will verify finally if you cant have adsl thru them.

I have connected hundreds of adsl customers over the years and nothing is ever sure with telfornica!

Persevere!

Mick

Hi
We live out in the campo and no land line no mobile so use a satellite connection not cheap but works and is fast. Look at http://www.tariam.com
Nigel

Victel - 07 December 2009 01:23 PM

One of my neighbours in this apartment block has ADSL… but they refuse to give me an ADSL connection! A satellite connection sounds expensive, I’ve had a couple quotes.

Do you have the response why they don’t setup more DSL at your complex ??

IF you wish PM with details and i can look internally to see if it could be done.

Just to let you know that I have completely given up on my Vodafone USB Dongle as the service was crap and gone for Telefonica landline ADSL.

In most of the cases I advise wired options before wireless, dongles sound great, but most cases you have to be at a good place to have it working at desired speed.

I live in Alhaurin el Grande, Malaga. I have used Iberbanda for 4 years and have had nothing but problems with them. During this time I have registered over 250 complaints because of no connection or a speed well below the 10% guaranteed. I have twice tried to denounce them through the system via The Ministerio de Industria but got nowhere as Iberbanda covered up all their problems.

In the last month it is impossible to use the internet after 5pm due to over saturation and outdated equipment in the area. This has been confirmed by two independent Spanish installation companies who have surveyed my installation. I recently read in the local paper of another expat user who has had the same issues and asked what he could do. Another reader replied that he might as well give up as no one cares a damn.

Yesterday I spoke with Iberbanda tecnicos and atención al cliente. It is hard to believe this, but both advised me to cancel my contract with them and try and find an alternative, as the company is not prepared to spend any money in this area improving the current situation. When I reminded them that I had paid on average €uros 50:00 pm for the last 4 years for a completely unreliable service, and expected some kind of refund,  I was told that I could try and get one, but if I did, it would be a first. No way has Iberbanda come even close to honoring their contract.

I have friends in other parts off Spain who use Iberbanda and they have no problems whatsoever. Unfortunately it all depends on where you live. If the equipment is kept up to date , everything seems to run well. In my area it needs money spending on it. Most of my neighbors are in the same situation and we have all tried to get Telefonica to install land lines, but obviously as long as they can con the current users via Iberbanda they are not likely to do anything.

What a sad state of affairs!

Hi As I have advised we live in the campo near Alora and we have no   land line or mobile coverage or wifi so had to go for satellite from tariam and very pleased and fast 3.6mbps but currently running at 4.5mbps but there are download limits. Nigel

Hi,

I have my own I.T Company http://www.soltecspain.com and I specialise in providing reliable Wireless Internet Connections.

Contact me for further details and I would be happy to provide any assistance and advice needed.

Neil

Hey

My Name is Andrew Mattocks-Lewis and I work for British Telecom in Spain. There is a very simple test that we can do which will allow us to establish if your line can support ADSL internet. I would need your telephone number and could have the information for you within 24 hours. My details are

.(JavaScript must be enabled to view this email address)
tel: 671974753

I have just helped a client who was in the same situation as you, Telefonica were saying they could not have ADSL, I checked the line for them and there was no apparent reason for this as the exchange could support it, I signed them over to the BT platform and they now have ADSL internet.

Get in touch and I will see what we can do for you

Andrew

Hi ,
to all those trying to get internet here is some general advise from someone who has been here 7 years ( my spanish is also good )

If you have an active telefonica line and account for a land line , you CAN have adsl . Be aware though that the quality of the land line may not always be up to the job ( ie if it is old ) . So it may be that Telefonica will not be able to guarentee the speed or quality of the packages they offer to customers . If for example you want 10 MB adsl it could be that the line may not actually get that speed so this means you are paying for something you dont get. Telefonica would want to avoid complaints so it may be that they say you cant have it in your area just to deal with the issue quickly.
You can of couse get adsl from other companies where they specify that a land line is needed .
I have had adsl in my apartement in fuengirola from Ya.com for 4 years now and it is generally reliable . But I had to get the package changed to a cheaper option as the 10mb service I was paying for was actually only good for up to 5mb !
Yes , you can go for Iberbanda and connecta 4 ( I used to fit these systems and they do work and the tariffs offered for calls are very good )  Just remember though that there is an initiall install charge and you must have line of sight to the transmitter. Dont let anybody try to tell you different . Also watch for electicity pylons in close proximity to the reciever as it can cause interference.
The bandwidth ( hence the speeds you get) can get affected if the number of customers recieveing off one particular transmitter becomes such that it cannot cope with the load . The company should be able to test and rectify this though.

wishing you all good luck .

Victel - 01 November 2009 10:07 AM

Hi,

I am having a similar problem. I live in La Manga and Telefonica ADSL is unavailable. I’m using a Vodafone Huawei modem which is 40€ a month. It’s meant to have a 7.2MB connection speed but never goes over 126 kbps which is a nightmare!

I work from home so I need a good connection. I know Vodafone have a 3GB download cap (and then the connection slows down even more) which is also a problem.

Anyone else in La Manga have any ideas? I don’t think ONO is available here either and I’m not sure what my options are. I know Movistar do similar modems but they are the same price and probably just as slow.

Victoria

Try BT in Spain mobile services , you get the same service for 21€ per month http://www.authoriseddealerspain.com tel- 902733633

mickgraham - 05 January 2010 12:40 PM

I would phone telefonica again ask for adsl.  My partner is spanish speaking and she phoned for a friend of ours and they said no way could they connect adsl. However the neighbours have it!

Two days later we phoned again and ask if we could have it even at a slower speed and lo and behold 2 days later the router arrived and my friend had 512mb adsl.

Maybe its worth a try.

OR, you could try soliciting your adsl from a different company like Orange for example and they will verify finally if you cant have adsl thru them.

I have connected hundreds of adsl customers over the years and nothing is ever sure with telfornica!

Persevere!

Mick

OR TRY BT IN SPAIN on http://www.authoriseddealerspain.com  TEL - 902733633

emma-louise - 02 September 2009 05:53 PM

Heeeeeeeeeeeellllllllllllllllllppppppppppppp!

I really need the internet for my new business, but have been told by both Jazztel and Telefonica that they have no ADSL coverage in my area!

Although Telfonica will give me a landline….

How can I get a reliable internet connection?

Thanks all

Try BT in Spain authoriseddealerspain.com Tel - 902733633

No Landline or slow speed we have the answer, new 2nd gerneration satellite iinternet works everywhere and is fast up to 10mb download and 4mb upload starts at just 29.95e month tax included.

Maybe try an internet dongle from Vodafone or another network?

They’re rather slow but reliable and inexpensive.