Jazztel have their own fibre optic network and just use the Telefonica landlines for the final stretch. My download speeds are twice as fast as Tele2 was with both on a “upto” 20mb package.
Well aren’t you the lucky one!
Jazztel’s fibre optic service may provide that sort of speed in some areas but out ‘in the campo’ it’s going to take a great number of years before we get anything like this. Best they can offer me is up to 6Mbs (=3mbps in reality) which is exactly the same as T’fonica because, as stated they still use T’fonicas infrastructure. If T’fonica have a problem on these lines so does eveyone piggy-backing onto them.
As indeed is the case at the moment; for the last three months t’fonica have been attempting to sort out a solution to a DSL problem which directly affects us. Our contracted speed is 3Mbps, the fastest anyone can offer for this area. Problem is its very rarely anything approaching this sort of speed. We report a problem of slow running, T’fonica or its appointed subbies ITETC ,‘fix’ it and we get around 2.6Mbps for a bout a week (or less) then it all goes to rat-shit again.
Christmas Eve was the beginning of the last episode…speeds fell to below 1Mbps so I reported the problem. An engineer from ITETC visited the local switching centre in the village on cCristmas Day morning and phoned us to say the problem was in their cabin. They fixed the problem on the 28th and again we got the sort of speed we should…until Thursday morning when it all went wrong again. I phoned again and came up against a brick wall with their ADSL helpline
Them; “Cant be a problem with our equipment Sir, we just fixed it…”
Me; “We have three computers all displaying the same problem and you checked the router on your last visit. and you fixed your problem three days ago, three weeks ago, eight weeks ago. and three months ago.”
Them after a long pause…“OK…We’ll check it out, Sir.” “Thank you for calling Telefonica, can we help with anything else today”
So I sent an email to Telefonica in Madrid; as a last resort this I have found to be a reasonable solution I detailed all of the problems encountered always speed associated, , the dates reported, the dates supposedly ‘fixed’.
I got a reply from them yesterday morning saying they would advise the Technical Department. got a response from them this morning saying they would sent someone out; so thats where we are at the moment…waiting for an engineer.
What is our speed at the moment? The lowest its ever been…typically 100Kbps down, 270Kbps up. Pages take up to twenty minutes to load (if they load at all); mainly they just stall.
Pi**ed off…damn right but for us T’fonica are the only game in town; can’t afford Satellite Internet at 1500 Euros installation and 150 Euros a month subscription for a capped 4Mbps service, its a rip-off.
Wifi via a usb modem not an option because of our location which is a radio communications black hole. The main players Orange, Vodafone and Movistar all advise that performance in this area cannot be guaranteed…