Promises Promises from Jazztel about selling 20MB

A case of 'Eyes Wide Shut' I'm afraid.

Jazztels website has a provision to enter your existing phone number to check, in advance of placing a contract, just what service they will be able to offer to a specific number.

I tried this and established that a 7mbs sevice was the best they could offer...

But, the simple fact is that Telefonica own the infrastruture and companies like Jazztel simply buy and utilise spare capacity on that infrastruture; it is therefore impossible to offer anything other than the best that T'fonica can provide in a specific area. It follows that by adding to an existing T'fonica switching centre, Jazztel clients are in fact stealing bandwidth from T'fonicas existing clients, particularly in rural areas where the infrastructure is already struggling to cope.

Simply put, in my area, T'fonica has a max capability of 3Mbs so for Jazztel to offer 7Mbs is presumptuous to say the least. In reality, the very best we can hope for is around 1.2Mbs and that only at certain times of the day; when the rest of the village elect to go on-line in the evenings we consider ourselves extremely lucky to get 120Kbs on an actual download...As for uploads, the best anyone can offer is fixed at around 380Kbs over normal DSL lines. A 15-20% reduction in advertised line speeds up and down is to be expected, is normal and is due to line losses between the switching centre and your equipment. This is mentioned on both T'fonica and Jazztel's websites.

To be honest, if you are getting 2.5Mbs down on a supposed 6Mbs service this would appear to be about par for the course. You could always try suing Jazztel for breach of contract...

So far as Jazztel advertising is concerned...they are advertising the same as Telefonica... 20Mbs may be available in some parts of Madrid or Barcelona but nationally? Not a chance in the foreseeable future. I think it's called 'Creative Advertising' and its about as legal as Creative Accounting...

fb

Thanks for the comment I,am stupid because I knew this actually, but I did not realized it after the damage done.

I,am going to cancel the contract and back to Telefonica.rgds ED

Actually, surprisingly, BT own much of the fibre network in Spain and lease it to Telefonica! Telefonica didn't have the technology or the money to lay a fibre network 20 years ago.
BT also have been operating in Spain for 20 years but only in the corporate sector. They have over 300 corporate clients including the Spanish Ministry of Defence, Repsol and Bank of Santander.


Now BT is available to you for your home or business.

We offer;

- Bills in English

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If you want to make the switch to better service and lower prices by SWITCHING TO BT, its easy - email me [email=tom.btspain@gmail.com]tom@btspain[/email]

More info on our packages available at - BT Spain (http://www.britishtelecominspain.com) - ( Mention this post )

fantastic offer 20MB for only ? 39.00 euros. no one has 20MB ..... from ntl bt ono no can do it , two many mates my have all been told off this and no ricivered it

Ireland ntl rolled out 20MB and not happen
BT , Virgin sky cant do aswell
Telef?nica , bt , Telia Jazztel still the same cant , now prove me wrong
if your hocked up two fibre network yes can be done but still not get the full 20MB

jurdy

No, you're absolutely right, you wont get 20MB in spain, well not ADSL anyway, maybe on a T1 line

In fact you'd be hard pushed to get 6MB in Spain unless your living exceptionally close to the exchange. Most people who were promised 6MB get between 3 and 4MB.

Where BT Spain stand out is that they AUTOMATICALLY upgrade your speed as the lines and exchanges get upgraded. You don't have to request an upgrade, usually at cost, as and when they are available.

have ddsl here and not cheap and at work unlimted via Sat

Don't you mean SDSL?

Maybe its different in Spanish

Sdsl is right tom , looking get dsl for new offices in Santa pola area just out side ELX

I live in Torremolinos and have used Telefonica, Spantel , Tele2 (Vodafone now) and am currently with Jazztel.

Jazztel have their own fibre optic network and just use the Telefonica landlines for the final stretch. My download speeds are twice as fast as Tele2 was with both on a "upto" 20mb package.

The Jazztel router is N rated.

Using http://speedtest.net I get nearly 13mbs download and 1mbs upload.

Cost wise there is no comparison.

I have free mobile calls upto 60 minutes a month for a year, free national calls, 20mbs adsl for half price for a year, and no contract termination fees.

In the past Telefonica have been pursuing me for services I never had with frequent billing errors.

Tele2 would not give me a faster router without me having to pay for it despite having been with them 3 years.

I wholeheartedly recommend Jazztel if you can get it. They are a British owned Company and have HQ in London.

crisco...


> Jazztel have their own fibre optic network and just use the Telefonica landlines for the final stretch. My download speeds are twice as fast as Tele2 was with both on a ?upto? 20mb package.


Well aren't you the lucky one!

Jazztel's fibre optic service may provide that sort of speed in some areas but out 'in the campo' it's going to take a great number of years before we get anything like this. Best they can offer me is up to 6Mbs (=3mbps in reality) which is exactly the same as T'fonica because, as stated they still use T'fonicas infrastructure. If T'fonica have a problem on these lines so does eveyone piggy-backing onto them.

As indeed is the case at the moment; for the last three months t'fonica have been attempting to sort out a solution to a DSL problem which directly affects us. Our contracted speed is 3Mbps, the fastest anyone can offer for this area. Problem is its very rarely anything approaching this sort of speed. We report a problem of slow running, T'fonica or its appointed subbies ITETC ,'fix' it and we get around 2.6Mbps for a bout a week (or less) then it all goes to rat-shit again.

Christmas Eve was the beginning of the last episode...speeds fell to below 1Mbps so I reported the problem. An engineer from ITETC visited the local switching centre in the village on cCristmas Day morning and phoned us to say the problem was in their cabin. They fixed the problem on the 28th and again we got the sort of speed we should...until Thursday morning when it all went wrong again. I phoned again and came up against a brick wall with their ADSL helpline

Them; "Cant be a problem with our equipment Sir, we just fixed it..."

Me; "We have three computers all displaying the same problem and you checked the router on your last visit. and you fixed your problem three days ago, three weeks ago, eight weeks ago. and three months ago."

Them after a long pause..."OK...We'll check it out, Sir." "Thank you for calling Telefonica, can we help with anything else today"

So I sent an email to Telefonica in Madrid; as a last resort this I have found to be a reasonable solution I detailed all of the problems encountered always speed associated, , the dates reported, the dates supposedly 'fixed'.

I got a reply from them yesterday morning saying they would advise the Technical Department. got a response from them this morning saying they would sent someone out; so thats where we are at the moment...waiting for an engineer.

What is our speed at the moment? The lowest its ever been...typically 100Kbps down, 270Kbps up. Pages take up to twenty minutes to load (if they load at all); mainly they just stall.

Pi**ed off...damn right but for us T'fonica are the only game in town; can't afford Satellite Internet at 1500 Euros installation and 150 Euros a month subscription for a capped 4Mbps service, its a rip-off.

Wifi via a usb modem not an option because of our location which is a radio communications black hole. The main players Orange, Vodafone and Movistar all advise that performance in this area cannot be guaranteed...

In april 2011 an imposter of Jazztel came to me to tell that if I took a new contract i would recieve at least 15Mb adsl but had to take a new number. I have a 6Mb contract and recieve nearly 3Mb, which is due to the dustance from the central.
So the contract was made and luckily on the name of my partner so the original line stayed active.
After paying 60 Euros for the new line the result of that promised 15Mb was a speed of 0,3 Mb.
The seller of the contract never showed up again, he had his premium
So i called Jazztel and told them to end the contract. The girl at the 1565 line told me it was cancelled.
But still bills come in from a none excisting line. Impossibel to skip them in my bankaccount which can be done with other false bills.
Contacting Jazztel lands in a perosn to person to person conversation and all kind of promises of which none is made well.
I threatened them to change operator if they do not stop this fraud but still no answer.
So service has to be reinvented.

I am still a bit confused... (easy sometimes with all this 'who owns what')...
I was not aware that Jazztel had upped their game and now had their own lines...
But it seems they still have to use Telefonica for part of the system??
A friend had them a long time ago, but they (Jazztel) were worse than useless, especially when it came to meeting
promised internet conn speed, also, she had to pay for call outs to repair the lines - where she had previously never had to
consider this with Telefonica.

Can anyone update me?

Jazztel... Hah! Exactly the same as they always have been... yes they have some of their own lines but only where the cost can be justified. In the meantime for the other 95% of their client base they use leased space and bandwidth from T'fonica.
For us mere mortals living outside the big cities 20Mbps is a pipe dream, completely unachievable in our lifetime!
6Mbps or 10Mbps is something we can aspire too but still for most it's around 3Mbps.

Jazztel are sharks preying on people who cannot or will not read the small print!

fb

mmmmm all sounds familiar, I was with another provider that was ruuuuubbbbbbiiiiisssshhhhh! and parting from them was such 'unsweet sorrow'...and difficult..

now with movistar and receive 8.5 downloads, not the 10 promised, but very happy (?39 and with IVA ?45-ish if I don't use the landline much) ...but I'm sure it varies with each location, so it seems like pot luck - isn't there some sort of telecommunications ombudsman here that people could go to...can't find a link

Thanks for confirmation FB.. I was just trying to warn other members

Has anyone tried Clearwire? http://www.clearwire.es/home.php

4g is not full role out in spain , and way the moblie company are cutting back on there system , think only main citys will have it ...

lioness
> receive 8.5 downloads, not the 10 promised


Movistar / Telefonica didn't actually promise you 10Mbps... what they actually said was up to 10Mbps. One tends to lose about 20-25% in line losses even if you live right on top of the local switching centre as we do.

Up until March of this year we were on a 3Mbps service which varied between just acceptable and very poor, then after many many complaints from us, Movistar updated our service to 6Mbps and at the same time reduced our original ADSL charge from 40? to 29.99?

However with the upgrade they also moved the goalposts in respect of what they consider to be acceptable; under the old 3Mbps scheme one could legitimately report a problem if the speed dropped below 1Mbps download, now the acceptable minimum download speed is just 512Kbps and Movistar will not accept there is a problem until download speeds drop below this figure.

RE Clearwire - This is my experience:

We signed up with a local agent called Fonetica (who we then never saw again and had difficulty contacting whenever we had connection issues... which was often!)... They were an agent for 'Alo'... Our contract/bills came from Madrid (or Barcelona?) Fonetica were paid to repair the line/signal when it was down, but sometimes the signal would be off for days.
Alo then sold out to Clearwire... A player in the potentially big market of G4.
We (and the other 200 users of this network in our area), still had ongoing technical issues (I think the equipment on the mountain nearby was old and in desperate need of upgrading.)
Then out of the blue we had just one months notice (by phone and not even in writing), that Clearwire were pulling the plug on our service - to everyone!

I heard through the grapevine that the reason they invested in the first place was to promote G4 in the area as they would have a monopoly on the radio signal/equip in the area.
I am all for ?upgrading?, but to leave people high and dry (and no return on investment on equipment we had had to invest in), was very morally wrong.
I do not know if they eventually transmitted G4 from Mijas, but we changed to another supplier as soon as we could find someone*?.

These people do not care about customers in my experience?

PS- The Alo system had run for several years and they were still signing people up before this sell out (and asking clients to spend up to Eu300 on the equipment install.)
NB *Thankfully there are now at least 2 or 3 other private providers in the campo area we lived in, as even telefonica will not give you a radio signal. So at least there is now a choice (but at the time Alo were the ONLY ONES.)

Current 4G cover in Spain.... see pic! It's a bit sparse to say the least!

well all down to TF blocking every company in spain ... if in city with cable , you fine and Telef?nica are fight for the business , but out in open .... forget it , Telef?nica's ?127m fine for anti-competitve broadband upheld by EU court
EU court rules that Telef?nica's ?127 million fine for blocking competition stands .

as in 4g ..... you only get big city area , the main networks are cutting back cell towers , many want to look at you coverage as come september some tower will be on the Decommissioning list and take away at later date ... the mobile operators have losses . 1 in revenue trun down 2 funding loss 3 incress in free by CMT.es
no 3g is two add to the networks
all down to cost savings ....

we try to role out faster dsl and we up against a wall here in spain with one big runners .... until thay change you going get slow net , and dosent mater who with

Hi

Just joined the forum and I'll try to give a bit of a profile introduction in the appropriate thread.

This thread caught my eye! I give PC/Internet etc. etc. etc. support here in Spain and have been through several nightmares with Telefonica and others.

I actually changed to Jazztel this year, asked for the 30Mbs service and they informed me I could get the 20Mbs service, this for 18.95?/month (plus line rental) until May 2013. The changeover was absolutely perfect and I get a constant 16Mbs download and .95Mbs upload. Occasionally (a couple of times a month) the speed drops badly, which is generally cured by rebooting the router.

I'm in Fuengirola, within the town.

I don't work for Jazztel ;-)

Just thought I'd give an update regarding Jazztel. I have continued to get a very good ADSL service and have recommended to several other people a couple of them signed up and are also very happy, Jazztel have a 'Plan Amigos' referral offer and I have indeed received discounts and a hamper over the holiday period.

Now here's the crunch! I moved to a new apartment, there was a time overlap and so installed a new Jazztel line which was and is very good, whilst keeping the old line. I have been trying to cancel the old contract for three weeks, made several calls, kept on hold for 20, 30, 40 minutes at a time and each time either cut off or they ask for more information, even asking for the name of my bank (even though they have every other bit of information!

This is obviously deliberately obstructive! I managed to get a FAX number which turned out to be non-existent. The chap in the locutorio (with the Fax. machine) commented that they had the same problem with Jazztel and ended up having to denounce them after six months of trying to cancel.

I am now writing to their head office, have cancelled the Direct Debit and maybe raise a complaint against them...

Obviously, Jazztel have learned alot from Telefonica!

"Welcome to the Hotel Telefonica...You can check out any time you like, but you can never leave" - With apologies to The Eagles!