Adios Telefonica HELLO BT !

Hi.

I think there was a problem with that link. nice to know BT is available though :)

Soon to be launching our publicity campaign throughout the Canaries and Spain...!

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We now have agents in Fuerteventura & Gran Canaria.

we had bt it was terrible, very expensive, and the internet help centre struggled to speak english, we went back to telefonica!!!

> we had bt it was terrible, very expensive, and the internet help centre struggled to speak english, we went back to telefonica!!!


We deal with BT about this and a great many other issues weekly It's changing...

harlequin...

Isnt it a fact that companies such as yours are still totally dependent upon Telefonicas infrastructure; that being the case you cannot hope to provide anything better than Telefonica provide in the same geographical area. Other than an English speaking help line; judging by cazzys remarks maybe this too is something of a pipe dream...

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> harlequin...

Isnt it a fact that companies such as yours are still totally dependent upon Telefonicas infrastructure; that being the case you cannot hope to provide anything better than Telefonica provide in the same geographical area. Other than an English speaking help line; judging by cazzys remarks maybe this too is something of a pipe dream...

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As there was only one question I'll answer it... No. :)

I've discussed this at length with BT and also have a number of years experience at a technical level, much higher than most of the techies we have to deal with so hopefully I can help provide an explanation...

True, the last mile is still Telef?nica's, in some cases the last few yards, in others a lot more. However, BT did work in partnership with Unelco some years back and put the infrastructure in place that we now use (most of the cover plates acually have the BT logo).

Also, Depending where, which island etc. in many cases your connection will only travel over a Telef?nica infrastructure for a small part of that journey.

i hope that helps...

I thought Telefonica owned BT. In any case the service we had from BT whilst we had it was very poor!!

> I thought Telefonica owned BT. In any case the service we had from BT whilst we had it was very poor!!


I'm sorry that's the case. More recently it's quite the reverse.

Also... I should have pointed you to our website though, we actually manage all sales and 1st line support. We only pass a client to BT (who do have English speaking support) in cases where we simply can't do anything more.

I'm living In Gran Canaria in a small town and we have only 1mb internet. Telefonica charge around ?60 for this so we moved to vodafone. Unfortunately due to the fact telefonica own these saturated lines and won't spend any money on infrastructure we still have the same connection. In fact, I think they lump all vodafone customers onto the same pipe which is even worse so now I get constant drop offs and at peak times around 20kb/s download.

If BT had their own infrastructure here I'd jump at the chance - you'd never hear me say that in the UK - but they don't.

By the way, hilarious that there's a complete subforum for telefonica here. :)

> By the way, hilarious that there's a complete subforum for telefonica here. :)


As you know, they're just THAT BAD.

There are three things I really hate about Spain; Mopeds, badly dubbed tv and movies, and Telefonica.

1mb in 2011 = internet poverty.

Tenerife, Canary Islands is bad unless you with cable are T1 link 3mb is fastest i seen and that includes BT net .... used T1 links on the island ... there lot off problem on the Island

If BT can run a fibre-optic cable all the way to my campo house, I'll happily use them. :p

not happen ...

not happen?

fibre-optic cable is not cheap to application of running to a house , digging up roads , relay stations , MAINTENANCE , equipment needed to install the headend at both side off the , it cost a fair few Euros ...
Jurdy

Yup... my comment was made with tongue very firmly in cheek. ;)

I know full well that the only option I'll have where I live, is my satellite connection. Unless that is, a new mast pops up between Loja and Huetor Tajar, that will give me clear line of sight for a WiMAX installation. Doubtful that will happen though.

Lets put it this way... where I live, we're lucky to have electric. :p

heath1974 pm your Gps and tell what mast are nead u , and name off what company are running them

The nearest main mast near me is Parapanda, a mountain that sits directly north of the village of Alomartes. I've no clear line of sight to this, unless I walk about 100 metres up the hill near my house. No idea on the GPS location unfortunately jurdyr.

The nearest mobile phone masts that would give me 3G or better, are between Huetor Tajar and Loja along the A-92 autovia, which although I have line of sight to these, I'm far away enough that I can no longer get 3G coverage. Only GPRS at about 2 to 3 bars signal strength at my house now.

I would assume that the main antennas at Parapanda is run and maintained by Telefonica/Movistar and the same with the mobile masts locally too.

Wifi mast and mobile phone masts do share but some time , Wifi mast can be on there own mast , (side of hill , building are shed .... i see you link with the mast in you area later on
Jurdy