Hi Dave
Sorry for my “Type O Error” ok..
Good Well.. everything is on your side.. As you have Documents and Receipts…
Architect is in charge of any build when you employ them… Here in Tarragona When you employ an Architect he Coordinates the work ie.. gets the people to do the job Builders so on so fourth.. I take it this is the case with yourself…
The first step is always write a letter to them… Spanish to explain the work is not done satisfactory and detail “Damage or Works not done” never do anything by phone call….
If you get no reply or you know you are being ignored.. Then write a 2nd letter of intent of legal proceedings I know you do not want to do this… but for insurance purposes its always a winner
Insurance companies generally do not pay out unless you can prove to them that you gave the Architect a chance to correct the work… once you have proof he is not willing to do the corrective work then you can approach your or there insurance companies…
I hope this all makes sense… My family have been through this… and usually Architects give in and correct work when pointed out unfortunately they will try to get away with it… but the 2nd letter is what makes them Move!..
Its quite difficult to explain but I know what you are going through… It will come right at the end…
Regards Anthony