Hi,
My parents have started having payments deducted from their bank account for car tax on a car that they have never owned (it was owned by an individual who used their address). They have been to the local police who were very helpful and got a report stating that they haven’t owned this car, but payments are still being taken from their account. I work for financial services in the UK and i find it hard to believe that its legal practice to take payments out of a personal bank account without the individuals permission. They have spoken to the bank to instruct them to stop any further payments but were told that they couldn’t.
Is this perfectly normal practice? what advice can anyone offer to resolve this issue.
Many thanks
Ian