Hi Scargill.  They should have upgraded you automatically.  You need to pester them by phone and/or email.  I’ve been on 1Mb for a few months now but I had to chase them.

By the way, you can’t use BBC iplayer or any of the others here.  Not permitted by the UK licencing deals.

Hi

Thanks for that - yes I know about the licencing issues, was using iPlayer just as an example…  do you happen to have an email address and I’ll start hammering at Iberbanda right now - I’m definitely still on512k - that would help a lot…

Regards

Pete

(if you prefer to email that info directly it’s pete at scargill dot org thanks.

bigyin - 30 May 2009 05:27 PM

Hi Scargill.  They should have upgraded you automatically.  You need to pester them by phone and/or email.  I’ve been on 1Mb for a few months now but I had to chase them.

Hi,

If you need I can take a look at it, PM with your contract details and I can check internally with iberbanda to see when they proceed with speedchange.

regards

Scargill - 30 May 2009 04:52 PM

Hi

Well, we’re still 512k here at W2.55224, N37.73699 (according to my Tomtom) just outside of Galera and the speed generally isn’t capable of handling the BBC iPlayer - and even fails to reliably handly Skype sometimes. Any info on improvements or alternatives would be greatly appreciated.

It seems the options I had were

1. 256K at 39 euros
2. 512k at 45 euros

I’m on the 45 euros version…  so does this mean I should be getting 1mbps for 39 or 45 ???

Regards

Confused of Galera.

Pieter Vos - 31 May 2009 03:14 AM

Hi,

If you need I can take a look at it, PM with your contract details and I can check internally with iberbanda to see when they proceed with speedchange.

regards

Scargill - 30 May 2009 04:52 PM

Hi

Well, we’re still 512k here at W2.55224, N37.73699 (according to my Tomtom) just outside of Galera and the speed generally isn’t capable of handling the BBC iPlayer - and even fails to reliably handly Skype sometimes. Any info on improvements or alternatives would be greatly appreciated.

Hi again Pete,
I’m assuming you have the “AVI Pack” (Internet plus VOIP phone).  If so, you should definitely be on 1MB.  1 Meg is now the minimum as the Government decreed that everybody should have that speed as a minimum and Iberbanda had to up the speeds of all sub 1 Meg for free.  I Meg is now the minimum you can buy as a home user.  See here EDITED READ RULES
Cheers,
Rog

Yup - that’s it with the phone - got the contract June 2008 -and I’m definitely getting only 512k.

I’ll contact them - thanks for this - very useful.

bigyin - 31 May 2009 05:04 PM

Hi again Pete,
I’m assuming you have the “AVI Pack” (Internet plus VOIP phone).  If so, you should definitely be on 1MB.  1 Meg is now the minimum as the Government decreed that everybody should have that speed as a minimum and Iberbanda had to up the speeds of all sub 1 Meg for free.  I Meg is now the minimum you can buy as a home user.  See here
Cheers,
Rog

Right since starting this year all iberbanda connections are upgraded to 1 mb for 45e/month. Other users are upgraded to next speed range, except 4 mb where the price is droped.

regards

I should probably update this. We’ve had Iberbanda in now for something like 2 years and it’s actually been quite reliable overall. I know that because although we’re only out in Spain part time, I leave a security camera on - this is a WIFI IP camera and it talks to the router. It means I can check on the property in my absense from pretty much anywhere - using the iPhone.

So I’d know if the connection was down. The fact is that most of the time it works. We’ve recently scrapped the phone option which was taking up 10 euros a month and so we now have simply the small Iberbanda box inside the cave - this is little more than a power supply - and that feeds our WIFI router. Clearly the 1 meg download limit is a pain for multimedia - having said that I’ve had several all-day video conferences back to the UK using SKYPE, pretty much without issue.

So there you have an update. For more info see http://www.bedrock.es which should get some major updating late October 2010 as I have new HDR camera software to give a good hammering in Galera 😊

Scargill - 06 September 2008 11:57 AM

The problem with the Iberbanda solution is that it does not seem that reliable.  Having bought a cavehome in Spain, with no land-line, we ordered Iberbanda which duly arrived.

Indeed that’s all done - and we do get more or less 1 meg. Thanks.

bigyin - 30 May 2009 05:27 PM

Hi Scargill.  They should have upgraded you automatically.  You need to pester them by phone and/or email.  I’ve been on 1Mb for a few months now but I had to chase them.