Just thought I’d give an update regarding Jazztel. I have continued to get a very good ADSL service and have recommended to several other people a couple of them signed up and are also very happy, Jazztel have a ‘Plan Amigos’ referral offer and I have indeed received discounts and a hamper over the holiday period.
Now here’s the crunch! I moved to a new apartment, there was a time overlap and so installed a new Jazztel line which was and is very good, whilst keeping the old line. I have been trying to cancel the old contract for three weeks, made several calls, kept on hold for 20, 30, 40 minutes at a time and each time either cut off or they ask for more information, even asking for the name of my bank (even though they have every other bit of information!
This is obviously deliberately obstructive! I managed to get a FAX number which turned out to be non-existent. The chap in the locutorio (with the Fax. machine) commented that they had the same problem with Jazztel and ended up having to denounce them after six months of trying to cancel.
I am now writing to their head office, have cancelled the Direct Debit and maybe raise a complaint against them…
Obviously, Jazztel have learned alot from Telefonica!
“Welcome to the Hotel Telefonica…You can check out any time you like, but you can never leave” - With apologies to The Eagles!